illinoisparents.org

Telephone Hotlines

This page lists telephone hotlines that Illinois residents can call to obtain information about resources for families in Illinois.

Statewide Hotlines
Selected Illinois Regional Hotlines
Selected Illinois Local Hotlines

Statewide Hotline Telephone Numbers

• Adoption Information (800) 572-2390 This hotline provides adoption and foster parent information and referral.
• Adult Learning and General Education Hotline (800) 321-9511 This is a referral service for students, volunteers, and employers to Adult Literacy, Adult Education Programs, and sites for GED test preparation classes and GED tests throughout Illinois.
• AIDS, HIV and STD Hotline (800) 243-2437 This hotline provides information for people with these conditions and also for their families and friends.
• Child Abuse Hotline (800) 252-2873 This service of the Illinois Department of Children and Family Services provides information on reporting of suspected child abuse cases.
• Child Support Action Line (800) 447-4278 This service provides help in establishing paternity or in child support enforcement.
• Dental Referral Services (800) 252-2930 Sponsored by the Illinois Dental Society, this recorded message lists a number of dental resources, including qualifications for receiving the services and telephone numbers for contacting them.
• Department of Human Services Helpline (800) 843-6154 or TTY (800) 447-6404. This number provides referral to various services of this state government agency including food stamp and cash assistance; mental health assistance; public health services for women, infants, and children; and assistance for people with disabilities.
• Foster Parenting Hotline (800) 624-5437 This inquiry line answers questions from potential and already licensed foster parents and refers interested individuals to agencies that provide licensing training to become foster parents.
• Gang Crime Prevention Center of Illinois (888) 411-4192 This information line assists parents concerned with their child's involvement, or the prevention of their child's involvement, in gangs.
• Human Services Help Me Grow Helpline: (800) 323-4769 This helpline is an automated office locator for WIC and Early Intervention Services. No voice connection, only recorded address and phone number information is given. If you need more detailed information about programs and services provided by the Illinois Department of Human Services, please call 1-800-843-6154.
• I-SEARCH Hotline (800) 843-4763 This is the division of the Illinois State Police that helps find mission children and their abductors.
• Illinois Poison Center(800) 942-5969 This toll-free line assists parents when children have consumed or come into contact with volatile chemicals (or dangerous substances). Callers may ask both emergency and general questions. Information is provided in both English and Spanish
• Lekotek Toy Resource Helpline (800) 366-PLAY This is a toll-free service to parents of children with disabilities, their friends, family and the professionals who work with them by offering individualized assistance in selecting appropriate toys and play materials.  The hotline is available Monday through Friday from 9:00 am to 4:00 pm (Central Time).
• Literacy Hotline (800) 321-9511 This service refers adults to Adult Basic Education, English as a Second Language, and GED classes in Chicago and the suburbs.
• Parent Help Line (888) 727-5889 [In Springfield: (217) 544-5808] Trained volunteers provide referrals to community resources, help parents find solutions to parenting problems, and offer referrals to appropriate parenting classes, particularly in Springfield and the surrounding area.
• Public Aid Inquiry (800) 252-8635 A hotline to provide information, resolve problems of aid recipients, and report possible fraud in public aid.
• School Violence Tipline (800) 477-0024 Students can report threats of violence anonymously to this statewide, toll-free hotline.
• State Board of Education Problem Resolution Office (800) 215-6379 Parents, teachers, or students can call this number for assistance in answering questions and resolving complaints about school related issues in any Illinois location.
• Tough Love International (800) 926-KIDS (5437) This hotline for Illinois residents provides support for parents of troubled teenagers or adult children.

Selected Illinois Regional Hotline Telephone Numbers

• Alcoholics Anonymous Greater Chicagoland(800) 371-1475 This service provides referral to AA groups in Cook, Lake, McHenry, Kane, DuPage, and Will Counties.
• Hopeline/Illinois (847) 228-3463 This is a 24-hour assistance service for the homeless and individual with dangerous personal problems.  It covers the nortwest suburbs of Chicago including cook and part of DuPage Counties.
• Parent Resource Network/Illinois Warm Line (847) 657-3555 This is a pre-crisis service which provides non-medical advice to parents of children ages birth to 5 years.

Selected Illinois Local Hotline Telephone Numbers

	Adams County QUANADA - Quincy Area Network Against Domestic Abuse, Quincy (800) 369-2287 This is a sexual assault prevention and intervention service including a 24-hour toll-free crisis hotline.
	Bond County Behavioral Health Alternatives (After Hours Emergency Mental Health Number) (618) 251-5308 Bond County Mental Health Center (618) 664-1442
	Boone County Rockford Sexual Assault Counseling, Inc., Satellite Office, Belvidere (815) 544-6821 This is a 24-hour crisis hotline.
	Boone County Rockford Sexual Assault Counseling, Inc., Satellite Office, Belvidere (815) 544-6821 This is a 24-hour crisis hotline.
	Bureau County Freedom House, Princeton (800) 474-6031 This is a 24-hour toll-free crisis hotline
	Carroll County Riverview Center, Inc ., Satellite Office, Savanna (877) 273-7772 This is a sexual assault prevention and intervention service including a 24-hour crisis hotline.
	Champaign County Crisis Nursery (217) 337-2730 Domestic Violence Crisis Line (217) 384-4390 First Call for Help (217) 352-6300 First Call for Help in Northern Champaign County (217) 893-1530 Rape Crisis Services, Urbana (217) 384-4444 This is a 24-hour crisis hotline.
	Clinton County Community Resource Center (Carlyle Clinic) (618) 594-4581 Community Resource Center, Centralia (618) 533-1391 This is a 24-hour crisis hotline
	Coles County Sexual Assault Counseling and Information Service, Charleston/Mattoon (888) 345-2846 This is a 24-hour toll-free crisis line.
	Cook County Chicago Rape Crisis Center (888) 293-2080 This is a Chicago citywide 24-hour toll-free hotline. Child Abuse Prevention Services (CAPS) (312) 3PARENT (312) 372-7368
	Crawford County Counseling and Information for Sexual Assault/Abuse, Satellite Office, Robinson (800) 802-5229 This is a 24-hour toll-free crisis hotline.
	DuPage County YWCA of Metropolitan Chicago, Du Page District, Glen Ellyn (630) 971-3927 This is a 24-hour sexual assault and crisis intervention hotline.
	Fayette County Sexual Assault and Family Emergencies, Vandalia (618) 283-1414 This is a 24-hour crisis hotline.
	Jackson County Women’s Center, Rape Action Committee, Carbondale (800) 334-2094 This is a 24-hour toll-free crisis hotline.
	Jefferson County Call for Help, Sexual Assault Service Center, Satellite Office, Mt. Vernon (618) 242-3706 This is a 24-hour crisis hotline.
	Jo Daviess County Riverview Center, Inc., Galena (888) 707-8155 This is a sexual assault prevention and intervention service including a 24-hour toll-free crisis hotline.
	Kane County Mutual Ground, Inc., Aurora (630) 897-8383 This is a sexual assault prevention and intervention service including a 24-hour crisis hotline.
	Kankakee County Kankakee County Center Against Sexual Assault (815) 932-3322 This is a 24-hour crisis hotline.
	Lake County Lake County Council Against Sexual Assault, Gurnee (847) 872-7799 This is a 24-hour crisis hotline.
	LaSalle County A Domestic Violence & Sexual Assault Service, Streator (800) 892-3375 This is a 24-hour toll-free crisis hotline.
	Lee County YWCA of the Sauk Valley, Dixon (815) 288-1011 This is a sexual assault prevention and intervention service including a 24-hour crisis hotline.
	Livingston County A Domestic Violence & Sexual Assault Service, Satellite Office, Pontiac (800) 892-3375 This is a 24-hour toll-free crisis hotline.
	Macon County Growing Strong Sexual Assault Center, Decatur (217) 428-0770 This is a 24-hour crisis hotline.
	Madison County Behavioral Health Alternatives (After Hours Emergency Mental Health Number) (618) 251-5308 Chestnut Health Systems, Granite City (618) 877-4420
	Marion County Sexual Assault and Family Emergencies, Satellite Office, Centralia (618) 533-0475 This is a 24-hour crisis hotline.
	McDonough County Western Illinois Regional Council-Community Action Agency Victim Services, Macomb (309) 837-5555 This is a sexual assault prevention and intervention service including a 24-hour crisis hotline.
	Monroe County Human Support Services (618) 939-8644 Behavioral Health Alternatives (After Hours Emergency Mental Health Number) (618) 251-5308
	Morgan County Sexual Assault Services Center, Satellite Office, Jacksonville (217) 243-7330
	Ogle County Rockford Sexual Assault Counseling, Inc., Satellite Office, Oregon (815) 732-3219
	Peoria County The Center for Prevention of Abuse - Inner Strength, Peoria (800) 559-SAFE or (309) 691-4111 This is a 24-hour toll-free crisis hotline.
	Randolph County Call for Help, Inc. (After Hours Emergency Mental Health Number) (618) 397-0963 Human Service Center, Chester (618) 826-4547 Human Service Center, Red Bud (618) 282-6233 Human Service Center, Sparta (618) 443-3045
	Sangamon County Rape Information and Counseling Service (217) 753-8081This is a 24-hour crisis hotline.
	St. Clair County Call for Help, Inc. (After Hours Emergency Mental Health Number) (618) 397-0963 Call for Help, Sexual Assault Victims Care Unit, Belleville (618) 397-0975 This is a 24-hour crisis hotline. Call for Help, Sexual Assault Victims Care Unit of East St. Louis (618) 271-8990 This is a 24-hour crisis hotline. Call for Help, Suicide and Crisis Line, Belleville (618) 397-0963 This is a 24-hour crisis hotline. Suicide and Crisis Intervention Center (618) 397-0963 This is a 24-hour crisis hotline.
	Vermilion County YWCA Sexual Assault Crisis Services, Domestic Violence Shelter, Danville (217) 443-5566 This is a 24-hour crisis hotline.
	Washington County Call for Help, Inc. (After Hours Emergency Mental Health Number) (618) 397-0963 Washington County Community Counseling Program (618) 327-3348
	Whiteside County YWCA of the Sauk Valley, Sterling (815) 626-7277 This is a sexual assault prevention and intervention service including a 24-hour crisis hotline.
	Will County Sexual Assault Service Center, Joliet (815) 730-8984 This is a 24-hour crisis hotline.
	Williamson County Women’s Center, Rape Action Committee, Satellite Office, Marion (618) 993-0803
	Winnebago County Rockford Sexual Assault Counseling, Inc. (815) 636-9811 This is a 24-hour crisis hotline.